T K Selvan, a carpenter from North Paravoor in Kerala, bought a Lenovo laptop from Oxygen Computer Shop in Kochi for his tenth standard son in 2015 by availing a loan. But within a week, the laptop malfunctioned and his repeated attempts to get the laptop serviced under the stipulated warranty failed with both Lenovo and Oxygen refusing to entertain his complaint.
With no other door left to knock for help, the disheartened Selvan seeks the support of country’s consumer right protection laws for justice and wins an order from District Consumer Disputes Redressal Commission in Ernakulam directing Oxygen and Lenovo to pay a compensation of Rs one lakh.
It took nearly eight long years for Selvan to get a favourable verdict but he is happy that he finally got justice. The Consumer Disputes Redressal Commission led by its President D B Binu ruled in favour of Selvan. The judgment not only recognised the Selvan’s right to a functional product but also awarded him compensation for the mental and financial stress endured during the protracted legal battle.
Interestingly, Selvan, who had only completed his Pre-Degree education, fought the case all by himself before the Commission and only during the fag end of hearing that he appointed a counsel with the help of his brother to argue the case.
“I took a loan from Kerala State Development Corporation for Scheduled Castes and Scheduled Tribes Ltd and bought the laptop for my son with much hope expecting it to be a valuable asset for his studies. However, the device encountered persistent issues, rendering it unusable within a week. Though I made repeated attempts to resolve the matter amicably with the computer shop owner, they refused a replacement or compensation,” Selvan told “Open Digest“.
Navigating the complex legal terrain without the aid of legal representation was tough for Selvan but he was determined to fight the case. Selvan appeared before the Commission in person to present his case. Selvan’s victory serves as a powerful reminder of the importance of consumer rights and the accessibility of justice for all.