Aravind George John of Nedumbassery in Kerala is now a big fan of consumer protection laws in the country. This 35-year-old has won a landmark victory for consumer rights following a legal battle against a vehicle dealer who sold him an old model motorcycle while concealing the original year of its manufacture.
Aravind says that if he could win this battle, everyone can. “People who are duped like this should stand up for it. Let this victory serve as a reminder to everyone that injustice like this should never be tolerated and that the truth will always win,” Aravind told “Open Digest.”
For over five years, Aravind legally fought the case before the District Consumer Disputes Redressal Commission, which finally issued a favourable order directing the dealer to pay substantial compensation of Rs one lakh to Aravind.
Aravind bought a new Honda CB Unicorn Motorbike from Arya Bhangy Motors, an authorised Honda motorcycle dealer in Aluva, for a price of Rs. 85,660 in March 2018.
As per the case details, Aravind made the booking for the motorcycle on February 22, 2018, after specifically confirming with the dealer that he would be delivered only a 2018 model. On March 7, 2018, the motorcycle was delivered by the dealer to Aravind along with insurance documents showing that the motorcycle was a 2018 make.
However, when Aravind received the Registration Certificate on April 2, 2018, the year of manufacture of the motorcycle was recorded as 2017. “Moreover, there were also some faulty mechanical issues with the motorcycle. I took the motorcycle to an independent mechanic who found that the chassis of the motorcycle had a bend, and the brake system also had some damages,” Aravind said.
Aravind soon realised that the dealer had deliberately hidden the original year of manufacture and had sold him an older model. He and his father were in shock when the staff at the dealership rudely behaved with them when they approached with a complaint.
“We tried to get in touch with the dealer. But they rudely behaved with us and said that there was nothing they could do about it,” said Joy Cherian, Aravind’s father. They were so arrogant, and that prompted Aravind to take legal recourse. “We were shabbily treated, and that encouraged us to legally fight against them,” Aravind added. In fact, their decision to invoke consumer protection laws to seek justice for deceptive trade practices has now yielded results.
The Commission, led by its president Advocate D B Binu, found the dealer Arya Bhangy Motors guilty and ordered them to compensate Aravind with a significant sum of Rs one lakh. Though Aravind had to wait for five years to get justice, his resilience and unwavering commitment to justice ultimately proved to be the driving force behind his triumph.
As Aravind celebrates his hard-fought triumph, his case stands as a beacon of hope for consumers facing similar challenges, inspiring them to stand up against deceptive practices and seek justice through legal channels. This victory reinforces the principle that consumers have the right to accurate information and fair treatment, and that those who violate these rights will be held accountable in a court of law.